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How to make your complaint or report

What is the best way to lodge a complaint or report about South Australian public administration?

You can make your complaint or report by completing the online form.

The online form will guide you through the process of making a complaint or report. The form does not have a save option so it is important to gather all information relevant to your complaint or report before you get started.

Some things you might consider:

  • Are you clear about who and what you are making a complaint or report about?
  • Can you provide names and positions of people involved in the conduct?
  • Can you provide names of people who may also have information about the conduct?
  • Can you provide details about the conduct including when and where it happened and when you became aware of it?
  • Do you have information about any documented evidence?
  • Has this matter been reported elsewhere and do you know the outcome?

Start your online complaint or report

 

Other ways to make a complaint or report

If you cannot use the online complaint and report form you can download and complete a hardcopy form.

Police complaint form

Public integrity complaint & report form

If you cannot use the online or hardcopy forms you can telephone the OPI on 8207 1777 (country callers can phone 1300 782 489 for the cost of a local call).

You can also make an appointment to visit the OPI to make your complaint or report in person. To make an appointment, call 8207 1777.

Support in making your complaint or report

If you are deaf, or are hearing or speech impaired, you can contact us through the National Relay Service.

TTY users phone 1300 555 677 then ask for 8207 1777.

Speak and Listen users phone 1300 555 727 then ask for 8207 1777.

Internet relay users connect to the National Relay Service website and then ask for 8207 1777.

If you do not speak English, you can contact us through the Interpreting and Translating Centre on 1800 280 203.

View the ICAC Interpreting Services brochure

If you feel stressed in relation to your complaint or report, we encourage you to seek support, either through your agency (if you are a public officer) or via private providers including:

Confidentiality

You cannot publish information about a complaint or report unless the Commissioner authorises you to do so. This includes that you have made a complaint or report, the identity of a person who is the subject of a complaint or report, or any other information that you become aware of as a result of a complaint or report being assessed, referred or investigated under the ICAC Act.

Likewise your identity as a complainant or reporter must not be published without the Commissioner’s authorisation.

Offences related to making a report or complaint
  • You must not make a false or misleading statement in a complaint or report.
  • You must not attempt to prevent someone from making a complaint or report.
  • You must comply with confidentiality requirements.

Penalties apply.